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Connecting Telegram

Fluidify Regen can send incident notifications to a Telegram group or channel. This is useful for teams that use Telegram for operations alerts or want a lightweight notification channel alongside Slack or Teams.

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What you get

  • Notification when a new incident is created (with severity and direct link)
  • Notification on every status change (acknowledged, resolved)
  • AI summary posted to the group when generated
  • Severity-coded emoji for quick visual scanning (🔴 critical, 🟠 high, 🟡 medium, 🔵 low)

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Limitations

Telegram is notification-only in the current version. This is a deliberate design decision — the Telegram Bot API does not support the same channel management model as Slack or Teams. Use Telegram when: your team already uses it and wants passive alert visibility. Use Slack or Teams for full incident management with commands and two-way sync.

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Step 1: Create a Telegram bot

  1. Open Telegram and search for @BotFather
  2. Send /newbot
  3. Follow the prompts — choose a name (e.g. Fluidify Regen) and a username (e.g. fluidify_regen_bot)
  4. BotFather replies with your bot token: 7123456789:AAFxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxx
Keep this token private — it gives full control of the bot.

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Step 2: Add the bot to a group

  1. Create a Telegram group (or use an existing one) for incident notifications
  2. Add your bot to the group as a member
  3. Send any message in the group (e.g. “hello”) — this is needed for Step 3
For a Telegram channel (broadcast-only), add the bot as an administrator instead of a member.

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Step 3: Find the Chat ID

The Chat ID is required so Regen knows where to send messages. Option A — via the Regen UI (easiest):
  1. Go to Settings → Integrations → Telegram
  2. Enter your bot token and click Auto-detect Chat ID
  3. Regen calls getUpdates and returns the most recent group the bot has seen
Option B — manually: Send this request (replace <token> with your bot token):
Look for the chat.id field in the response. Group chat IDs are negative numbers (e.g. -1001234567890).

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Step 4: Configure in Regen

Via the UI:
  1. Go to Settings → Integrations → Telegram
  2. Enter your Bot Token and Chat ID
  3. Click Test Connection — Regen sends a test message to verify
  4. Click Save
Via environment variables (alternative, requires restart):

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Verifying the connection

After saving, Regen sends a test message to the group:
✅ Fluidify Regen connected Incident notifications will appear here.
If you don’t see this message, check:
  • The bot is a member of the group
  • You sent a message in the group after adding the bot (required for getUpdates to return the chat)
  • The Chat ID is correct (group IDs start with -100)

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Example notifications

Incident created:
🔴 INC-042 — CRITICAL Payments API returning 500s View incident →
Status update:
✅ INC-042 Resolved Payments API returning 500s View incident →

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Disconnecting

Go to Settings → Integrations → Telegram and click Disconnect. Regen stops sending notifications immediately. The bot remains in your group — remove it manually from Telegram if no longer needed.